One Stop Services Orientation

Click HERE for "Where Do I Start?" Registration Form.


One Stop Services Orientation provides an eligibility overview and entry into core services including job development assistance and/or individual training access.


How Do I Register?

Call or visit the American Job Center in New Haven, Meriden or Middletown to enroll in the next available One Stop Services Orientation at either:

New Haven American Job Center, 560 Ella T. Grasso Blvd.

Meriden American Job Center, 87 W. Main Street

Middletown American Job Center, 272 South Main Street

Enroll online by creating an account at www.cthires.com. Special computer kiosks are available at American Job Centers for CTHires registrations.


Who Should Attend?

Jobseekers, 18 years or older, who reside in South Central CT and are unemployed, working less than full time or earning less than a livable wage. Veterans and veteran spouses receive priority service.


What To Expect?

Arrive at least 15 minutes before the Orientation start time. Plan to stay for 2 1/2 to 3 hours. No children please.

A math and reading assessment will be administered.

Bring as many edibility documents (listed below) to Orientation as possible. This will speed up the next step, which is a 1-on-1 with a Career Advisor. If not, you'll receive a list of what to bring back.


What are eligibility documents?

Since some of our programs determine eligibility by household size and income, you will be asked to supply copies of thee documents:

  • U.S. Citizenship
  • Selective Service Registration (males who are 18 and born on or after Jan. 1, 1961)
  • Household income including recent pay stubs or W2*
  • Household size including birth certificates*
  • Self-Attestation
  • if you are already a Certified Dislocated Worker through the CT Department of Labor, bring your certification document.

*If you have a documented disability, please supply:

  • Recent letter from your doctor, therapist, case manager or other authorized professional identifying your disabilities and any limits you may have for training or work.
  • Income: Only for yourself
  • Household Size: birth certificates for you and your dependents only
  • Questions? Contact Disability Resource Coordinator Barbara Green at (203) 867-4030 x 239


More Frequently Asked Questions


I used to be a customer of CTWorks, do I have to start over?

American Job Centers will have a record of your past participation. Depending on when you were last active, you may need to start again with an Orientation. Contact our staff with any questions.


What if I don't qualify under Workforce Innovation & Opportunities Act (WIOA)?

While WIOA is the primary program for training and employment assistance, there are many other options.

Visit our Manufacturing, Engineering & IT section to learn more about paid on-the-job training, internships or certification training. Our Health Careers Advancement Project offers free college courses, on-the-job training, plus job matching for low-income adults.

The Self-Service Career Centers in Hamden, New Haven, Meriden and Middletown are open to the public, as are onsite hiring events by employers and most workshops.


How do I get training?

You can explore all of your options including available training assistance and our Approved List of Occupational Training Programs. You will do an inventory of your skills and experience and determine if training is a necessary part of your job plan. Many people move directly into job development with some enhanced resume, interview and job search skills.

Training is also available through the Health Careers Advancement Project or ITXpress for information technology careers.


Can you help me get a special license or certification?

Our Career Advisors can work with you to locate the required training to obtain a special license or certification based on your job field, or will assist you in the application process to obtain the license or certification. Your Carer Advisor may also refer you to Metrix Online for skills enhancement and certification preparation.


Can I get help with my resume?

Once enrolled, you may be scheduled for workshops to help create the best possible resume, and receive one-on-one help from program staff. The self-service Career Center computer labs are also available for you to use Monday-Friday, 8:30 AM - 4:30 PM.


What if I need transportation?

Ask your Career Advisor about available options.


Can you help me with child care?

Career Advisors will assist you in exploring available child care subsidy options.


Will I have access to a computer, a fax, and other tools?

Career Centers provide resume and cover letter paper, mailing services, postage, a fax machine, and copy machine, and internet access, at no charge.


What kinds of jobs are out there?

We have access to job postings at all skill levels, from entry to managerial. Currently, the job market in the South Central CT region sees the most growth in health care, manufacturing, engineering and IT. Create an account at www.cthires.com to search jobs and allow employers to find you. Visit Growth Sectors for more information.


Will you help me find a job?

After you and our Job Readiness staff will put together a job plan that may include direct job placement, on-the-job training or classroom or online training. The ultimate goal is employment! Guided and monitored job search, resume building, interview practice, attending Job Clubs, job fairs and hiring events are all included. Upon finding a new job, staff will follow up with you monthly to track our progress and offer continued assistance.


Open Information Sessions: Register Today!

21st Century Manufacturing: The Connecticut Advanced Manufacturing Initiative (CAMI)
Train for a new career in 10 months at expanded and improved training facilities throughout Connecticut’s community colleges. This workshop focuses on how to get into the Manufacturing Machine Technology Program at Middlesex Community College for those entering the workforce or looking to move up in it. Includes tuition assistance information.

Email Juliana Castillo or call (203) 238-3688 x 302


Leveraging Your Technical Skills in: IT, Advanced Manufacturing and Engineering
Provides information about employment trends in Information Technology (IT), Advanced Manufacturing, and Engineering sectors and how paid, on-the-job-training (OJT) programs available through Workforce Alliance match jobseekers and employers. Please bring your resume.

Email Paul Gagne or call (203) 867-4030 x 219


Health Careers Advancement Project Orientation
Learn about free short term job-related training for low-income participants for employment in high-demand healthcare occupations: patient care and nursing, emergency medicine, community health and patient navigation, health information management. Participants selected by lottery. Applicants must have a high school diploma, verify family income, and are subject to drug screen and criminal background check.

Email New Haven Career Navigator Sherreida Reid or call (203) 624-1493 x 207

Email Meriden Career Navigator TaMesha Green or call (203) 238-3688 x 307