#

One Stop Services Orientation

Frequently Asked Questions

WHERE ARE ORIENTATIONS?

New Haven American Job Center, 560 Ella T. Grasso Blvd., 203-624-1493

Meriden American Job Center, 87 W. Main Street, 203-238-3688

Middletown American Job Center, 272 South Main Street, 860-347-7691


How Do I Register?

An Individual account in CTHires.com is required to register. DOWNLOAD INSTRUCTIONS on how to create an account.

Check the schedule in CTHires under More Job Seeker Options > Orientations, or call a location for assistance. Orientations are offered Tuesdays

at 9 AM and Thursdays at 12 PM in New Haven and Meriden, plus every other Tuesday at 10 AM in Middletown.

CTHires link


WHO SHOULD ATTEND?

Jobseekers, 18 years or older, who reside in South Central CT and are unemployed, working less than full time or earning less than a livable wage.

Veterans and veteran spouses receive priority service. Assistance is provided under the Workforce Innovation & Opportunity Act and other

funding sources. There is never a charge for jobseeker services! Eligibility criteria apply.

Dislocated Workers: If you have been laid off or downsized; lost your self-employment due to economic factors; or are a displaced homemaker or

military spouse -- you may qualify as a Dislocated Worker.

Certification required by the CT Department of Labor. Walk-In certification is offered at the Hamden American Job Center, 37 Marne Street, Hamden,

CT, Monday - Friday, 8 AM - 4:30 PM. TIP: Bring a record of your recent job search.


What To Expect?
  • Arrive at least 15 minutes before the Orientation start time. Plan to stay for 2 1/2 to 3 hours. No children please.
  • A math and reading assessment will be administered.
  • Bring as many eligibility documents (listed below) to Orientation as possible. This will allow us to schedule your 1-on-1 Career Advisor appointment sooner. If not, you'll receive a list of what to bring back.


How do I get training?

You must attend and Orientation and connect with a Career Advisor in order to access training assistance.

You and your Career Advisor will do an inventory of your skills and experience and determine if training is a necessary part of your job plan.

Many people move directly into job development with some enhanced resume, interview and job search skills. Explore all of your training options

on our Education Partners page.


Can you help me get a special license or certification?

Our Career Advisors can work with you to locate the required training to obtain a special license or certification based on your job field, or will

assist you in the application process to obtain the license or certification. Your Career Advisor may also refer you to Metrix Online for skills

enhancement and certification preparation. See also: ITXpress & Health Careers Advancement Project.


Will you help me find a job?

Your job plan may include direct job placement, on-the-job training or classroom or online training. Guided and monitored job search, resume

building, interview practice, attending Job Clubs, job fairs and hiring events are all included. Upon finding a new job, staff will follow up with you

monthly to track our progress and offer continued assistance.


WHAT KINDS OF JOBS ARE OUT THERE?

Get South Central CT Labor Market Information on our Growth Sectors page.

Job Postings are shared in each of our American Job Centers. See also our Recruiting & Hiring page.

Your CTHires account allows you to search jobs, register for hiring events, and allow employers to find your resume.


CAN I GET HELP WITH MY RESUME?

With a CTHires account, you can register for a Fundamentals of Resume Writing workshop, and receive one-on-one help from program staff.

The Self-Service Careers Center computer labs in each location are also available for you to use Monday-Friday, 8:30 AM - 4:30 PM. Basic

computer skills are required to use the Self-Service labs.


WHAT IF I DON'T QUALIFY UNDER WORKFORCE INNOVATION & OPPORTUNITIES ACT (WIOA)?

While WIOA is the primary program for training and employment assistance, there are many other options.

ITXpress offers on-the-job training, internships or certifications in Information Technololgy.

The Health Careers Advancement Project offers free college courses, on-the-job training, plus job matching for low-income adults.

The Self-Service Career Centers in Hamden, New Haven, Meriden and Middletown are open to the public 8:30 AM -4:30 PM Monday-Friday.

Onsite hiring events by employers and public workshops offered in each location.


I USED TO BE A CUSTOMER OF CTWORKS, DO I HAVE TO START OVER?

American Job Centers will have a record of your past participation. Depending on when you were last active, you may need to start again with an

Orientation. Contact our staff with any questions.


WILL I HAVE ACCESS TO a computer, A FAX, AND OTHER TOOLS?

Self-Service Career Centers in each location provide resume and cover letter paper and envelopes, postage, a fax machine, copy machine,

and desktop computers with internet access, at no charge. Basic computer skills are required.


WHAT IF I NEED TRANSPORTATION?

Ask your Career Advisor about available options. We offer bus passes or gas cards for getting to interviews, training and up to the first month of

work, based on need and availability. We also utilize Uber where public transportation is not available.


CAN YOU HELP ME WITH CHILD CARE?

Career Advisors will assist you in exploring available child care subsidy options including CT Care4Kids.


ELIGIBILITY DOCUMENTS:

Most programs determine eligibility by household size and income. You will be asked to supply copies of these documents:

  • Proof of U.S. Citizenship (birth certificate, passport or naturalization papers)
  • Selective Service Registration (males who are 18 and born on or after Jan. 1, 1961)
  • Household income including recent pay stubs or W2
  • Birth certificates for those in your household
  • if you are already a Certified Dislocated Worker through the CT Department of Labor, bring your certification document. Walk-in Dislocated Worker Certifications offered at the Hamden American Job Center, 37 Marne Street, Hamden, CT.
  • If you have a documented DISABILITY, please include:
    • Recent letter from your doctor, therapist, case manager or other authorized professional identifying your disabilities and any limits you may have for training or work.
    • Income: Only for yourself
    • Household Size: birth certificate for you only
    • Disability Questions? Contact Disability Resource Coordinator Barbara Green at (203) 867-4030 x 239