One Stop Services Orientation

Click HERE for "Where Do I Start?" Registration Form.

Frequently Asked Questions:

One Stop Services Orientation provides an eligibility overview and entry into core services including job development assistance and/or individual training access.

How Do I Register?

Call or visit the American Job Center in New Haven, Meriden or Middletown to enroll in the next available One Stop Services Orientation at either:

New Haven American Job Center, 560 Ella T. Grasso Blvd.

Meriden American Job Center, 87 W. Main Street

Middletown American Job Center, 272 South Main Street

Enroll online by creating an account at Special computer kiosks are available at American Job Centers for CTHires registrations.

Jobs First Employment Services (JFES) participants CLICK HERE.

What To Expect?

Arrive at least 15 minutes before the Orientation start time. Plan to stay for 2.5-3 hours. No children please.

A math and reading assessment will be administered.

Upon completion, you will receive a list of important documents to bring back in order to be scheduled 1-on-1 with an Employment Specialist and see which programs will best suit your needs.

Who Should Attend?

Jobseekers, 18 years or older, who reside in South Central CT and are unemployed, working less than full time or earning less than a livable wage. Veterans and veteran spouses receive priority service.

I used to be a customer of CTWorks, do I have to start over?

American Job Centers will have a record of your past participation. Depending on when you were last active, you may need to start again with an Orientation. Contact our staff with any questions.

What are eligibility documents?

Since some of our programs determine eligibility by household size and income, you will be asked to supply copies of thee documents:

  • U.S. Citizenship
  • Selective Service Registration (males who are 18 and born on or after 1/1/61)
  • Household income including recent pay stubs or W2
  • Household size including birth certificates
  • Self-Attestation
  • if you are already a Certified Dislocated Worker through the CT Department of Labor, bring your certification document.

Frequently Asked Questions

What if I don't qualify for help under Workforce Innovation & Opportunities Act (WIOA)?

While WIOA is the primary program for training and employment assistance, Workforce Alliance offers many other options.

Visit our Manufacturing & Tech to learn more about paid on-the-job training, internships or certification training. If you've been unemployed for at least six months, laid-off or or unable to find work in your chosen field, we can help. Go to our Healthcare section to see if you qualify for free college courses, on-the-job training, plus job matching.

The Self-Service Career Centers in Hamden, New Haven, Meriden and Middletown are open to the public, as are onsite hiring events by employers . All workshops at the Hamden American Job Center are also open.

How do I get training?

You can explore all of your options including available training assistance and our approved list of occupational skills programs. You will do an inventory of your skills and experience and determine if training is a necessary part of your job plan. Many people move directly into job development with some enhanced resume, interview and job search skills.

Training is also available through the Health Careers Advancement Project or ITXpress for information technology careeers. Click on the links for more information.

Can you help me get a special license or certification?
Our specialists can work with you to locate the required training to obtain a special license or certification based on your job field, or will assist you in the application process to obtain the license or certification. Your employment specialist may also refer you to Metrix Online for skills enhancement and certification preparation.

Can I get help with my resume?

Once enrolled, you may be scheduled to workshops in New Haven and Meriden to help create the best possible resume, and receive one-on-one help from program staff. The self-service Career Center computer labs in New Haven and Meriden are also available for you to use Monday-Friday, 8:30 AM - 4:30 PM. The CT Department of Labor offers open resume workshops at the Hamden American Job Center and is open M-F from 8 AM-4:30 PM.

What if I need transportation?
Ask your Employment Specialist about available options.

Can you help me with child care?
Employment Specialists will assist you in exploring available child care subsidy options.

Will I have access to a computer, a fax, and other tools?
Career Center labs in New Haven, Meriden, Hamden and Middletown provide resume and cover letter paper, mailing services, postage, a fax machine, and copy machine, and internet access, at no charge.

What kinds of jobs are out there?
We have access to job postings at all skill levels, from entry to managerial. Currently, the job market in the South Central CT region sees the most growth in health care, manufacturing, engineering and IT, and finance. See our Growth Sectors and Research & Resources areas for more information. Create an account at to search jobs and allow employers to find you.

Will you help me find a job?

After you and our staff will put together a job plan that may include direct job placement, on-the-job training or classroom or online training. The ultimate goal is employment! Guided and monitored job search, resume building, interview practice, attending Job Clubs, job fairs and hiring events are all included. Upon finding a new job, staff will follow up with you monthly to track our progress and offer continued assistance.

Open Information Sessions: Register Today!

21st Century Manufacturing: The Connecticut Advanced Manufacturing Initiative (CAMI)
Train for a new career in 10 months at expanded and improved training facilities throughout Connecticut’s community colleges. This workshop focuses on how to get into the Manufacturing Machine Technology Program at Middlesex Community College for those entering the workforce or looking to move up in it. Includes tuition assistance information.

Contact Juliana Castillo at (203) 238-3688 or

Leveraging Your Technical Skills in: IT, Advanced Manufacturing and Engineering
Provides information about employment trends in Information Technology (IT), Advanced Manufacturing, and Engineering sectors and how paid, on-the-job-training (OJT) programs available through Workforce Alliance match jobseekers and employers. Please bring your resume.

Contact Paul Gagne at (203) 867-4030 x 219 or

Health Careers Advancement Project Orientation
Learn about free short term job-related training for low-income participants for employment in high-demand healthcare occupations: patient care and nursing, emergency medicine, community health and patient navigation, health information management. Participants selected by lottery. Applicants must have a high school diploma, verify family income, and are subject to drug screen and criminal background check.

New Haven Career Navigator Sherreida Reid (203) 624-1493 x 207 or


Meriden Career Navigator Omayra Vega (203) 624-1493 x 216 or

Career Skills Workshops by CT Department of Labor (Hamden only)